Shared service workflows
Create a consistent route for requests, assignments and approvals across locations. Identify the exceptions that require local judgement and the decisions that belong with a central team.
Industry / 06
Kerning / IntelligenceMulti-site operations.
A common way of working, with room for local responsibility.
01The operating context
Consistency comes from the workflow, not just the report.
Operational software for organisations coordinating services across locations. Connect requests, approvals, resources and reporting without losing the context of the team doing the work.
A central team needs a view across locations, while each site needs tools that fit its responsibilities. The system has to make those two perspectives work together: common definitions where they help, local context where it matters.
We can work through the operating model before deciding on the software. Access controls, record retention, deployment requirements and approval policies are project requirements to establish with your team, not assumptions to make on its behalf.
A workflow to think through / Illustrative
- Request
- Review
- Deliver locally
- Understand across sites
02Possible project scope
What we can build.
Starting points for a conversation. The right scope depends on your workflow, available data and existing systems.
Resources & purchasing
Connect requirements, procurement and resource records with the site or service that needs them. Use explicit approval rules to make the next action clear.
Role & location access
Design permissions around organisational responsibility and location. Agree how sensitive information is handled and how changes to access are reviewed.
Knowledge & operational reporting
Explore a shared knowledge workspace and reporting built on consistent records. Where AI is useful, define what information it can access and how a person checks its output.
03Practice area
Built on the same principles as our operational applications.
Our enterprise and hospitality work provides relevant examples of role-specific workspaces, connected records and operator-reviewed decisions. Those principles can inform a multi-site brief, with the details established for each organisation.
We define hosting, access and assurance requirements with your team during discovery.
04A useful first conversation
Agree what should be shared, and what should stay local.
A useful first brief identifies the common process, the differences between sites and the information that should cross those boundaries.
- Which decisions belong centrally, and which belong at a site?
- What must be consistent for reporting to be useful?
- What access, hosting and assurance requirements apply?
Next / Your business, reimagined
Build the next
version of your business.
Tell us what you need to build or improve. We’ll discuss the scope, the systems involved and a practical next step.
Discuss your project